Anything [ 360p ]

"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact

Show them you actually understand why they are upset. This is the "empathy" phase. Anything

"I realize that by being late, I made you feel like I don't value your time. That wasn't fair to you." 4. The "Repair" Plan "I’m sorry I was late

Start by stating exactly what you did without using the word "if." Anything

"I am sorry that I spoke to you disrespectfully." (This owns your behavior). 2. Skip the "But"