: Phones often came with "accessory kits" that included items like car chargers, screen protectors, or external battery packs at no additional cost.
: Kiosks frequently waived activation or upgrade fees that were standard at carrier corporate stores. buying cell phone at costco review 2017
: Some members reported aggressive or pushy sales tactics from commission-based kiosk employees. Historical Context : Phones often came with "accessory kits" that
: A primary draw was the "Costco Cash Card" (now Shop Card). Members often received cards valued between $100 and $300 for switching carriers or upgrading lines. Historical Context : A primary draw was the
: Executive members could earn their standard 2% reward on the device purchase price. Reported Drawbacks
Since 2017, the Costco mobile experience has changed significantly. ceased operations and closed all Costco kiosks in late 2022. Today, the space is typically leased directly to major carriers like AT&T and T-Mobile , often featuring different incentive structures than the 2017 third-party model.
: Because the kiosk was run by Wireless Advocates , customer service issues often fell into a "grey area" where Costco employees could not assist with carrier-specific billing or technical errors.