: While many KM initiatives fail by focusing strictly on technology, Jennex’s collection emphasizes that people management and organizational culture are the true drivers of success. Core Themes Explored in the Cases

: Many cases explore the struggle of capturing "tacit" knowledge—the expertise that lives in an employee's head—before they leave the company.

: Reviewers from Springer note that the book fills a significant void in the literature by moving away from "what is Knowledge Management (KM)" to "how do we actually do it".