The trouble began with her first order: a custom range and refrigerator. After six months, her kitchen was still a shell of drywall and wires. Every time Elena called the Mississauga office, she was told her sales representative was "out of the office" or that the "community manager" at the head office was looking into it. When the appliances finally arrived ten months later, the refrigerator had the wrong parts, making it unusable.
: DirectBuy of Mississauga is not a Better Business Bureau (BBB) Accredited business. A Tale of the "Wholesale" Trap direct buy mississauga complaints
: The membership often requires a massive upfront fee—sometimes several thousand dollars—and once an order is placed, it typically cannot be canceled or returned. The trouble began with her first order: a
: Members have reported that staff and managers frequently ignore emails and phone calls when issues arise with orders. When the appliances finally arrived ten months later,
Highly restrictive "no cancellation" and "no return" clauses. DirectBuy - Home
: Reports include appliances arriving 10 months late or products being delivered damaged.