Permanently delete the email or close the website that prompted the download.
If you have already downloaded the file, do not extract or open it. Download rtre zip
Look for suspicious or "spoofed" email addresses that don't match the company they claim to represent. Permanently delete the email or close the website
If you are in the US, file a report at ReportFraud.ftc.gov . Did you already download or open the file, or Download rtre zip