The client buys information or a service the consultant provides (e.g., "Tell us how to fix our software").
Schein outlines ten rules to guide the consultant’s behavior: Process Consultation Revisited: Building the He...
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur. The client buys information or a service the
Every move should be based on what is happening now . Every move should be based on what is happening now
The client asks the consultant to diagnose the "sick" organization and prescribe a cure.
Schein defines process consultation (PC) as a philosophy of "helping" that focuses on the within an organization—communication, leadership, and group dynamics. The goal is to establish a relationship where the client feels empowered to diagnose and solve their own problems. The Three Models of Help
Understand the client’s culture and pace rather than forcing your own.