While the company claims to vet sellers, official vendors like AXS cannot always validate tickets purchased through unauthorized third parties.
You are buying from a third party. If a seller lists a ticket and then sells it elsewhere or uses it themselves, your ticket may be invalid.
If your tickets don't arrive on time or are invalid, viagogo Guarantee states they will provide comparable or better tickets or a full refund. viagogo is it safe to buy tickets
You must report issues within 14 days of receiving tickets, or within 48 hours of the event if they failed at the door. 3. Critical Safety Steps for Buyers
It is common for tickets to arrive very close to the event date—sometimes even on the day of the show—which can cause significant stress. 2. Leverage the viagogo Guarantee While the company claims to vet sellers, official
Sellers are typically not paid until about a week after the event to ensure the buyer successfully entered.
Buying tickets on is generally considered safe but carries risks because it is a secondary resale marketplace where you buy from individuals, not directly from the venue. While most users successfully attend their events, others report issues with invalid tickets or poor customer service. The viagogo Safety Guide 1. Understand the Risks If your tickets don't arrive on time or
Is it safe to purchase tickets through Viagogo or another broker? AXS cannot validate any tickets purchased from Viagogo, StubHub, AXS UK Support Read Customer Service Reviews of www.viagogo.co.uk